With the Anti-Gaspillage Act, this practice will no longer be systematic as of January 1, 2023. Consumer associations require that the choice must be proposed to customers.
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“Do you want a ticket?” In 2023, after paying their purchases in checkout, consumers should not necessarily hear this sentence. Unless, under the pressure of consumer associations, the government revives its copy.
The Anti-anti-gap law Voted on February 10, 2020 must result in the disappearance of the systematic printing of cash tickets, credit card bills as well as vouchers from 1 January 2023. Except rare exceptions, As the purchase of certain durable goods, consumers will therefore be more obligatorily to issue these tickets, regardless of the amount and nature of purchases, unless expressly making the request.
The decree frame the implementation of this measure is currently in consultation with the National Consumer Council (CNC). However, a collective of twelve consumer associations who sit there, among which the FSF, Families de France, rural families, and the UFC-what to choose, called on Tuesday, April 19, the Government to modify the texts so “that the choice to obtain a ticket is systematically proposed “.
” The payment terminals will be reconfigured “
“At any time in the decree it is only registered the merchant must collect the consent of the consumer for the printing or not of the receipt, estimates Matthieu Robin, Deputy Director of the UFC studies than to choose. It is well planned an informative display in the box, but it will be drowned among all the other posters and the consumers will not necessarily see it. And there is no sanction for those who will not report it “.
By default the printing of these bills, it comes back, according to the associations, to deprive the consumer “of the possibility of asserting his rights”. Right to refund If a product purchased is out of date, exchange of too much clothing or legal guarantee of compliance for a non-food purchase, lists Mr. Robin. “But also to check if the promotions are applied, or that there was no cash error. Or even scams upon contactless payment in cafes, for example, where the terminal screen N is not facing consumers. “
The Federation of Commerce and Distribution (FCD), which represents most of the retail brands and also participates in the CNC, does not have the same reading of the text. “The decree is not in detail. But it’s a measure that we have been talking about for more than two years and, in our stores, payment terminals will be reconfigured by our service providers, explains Philippe Joguet, Director of CSR (Social and Environmental Responsibility) at the FCD. For payments made by credit card, which represent more than 60% of the receipts, the terminal will provide a display on the screen so that the customer makes his choice to have a ticket or not . And for other means of payment, the host or hostess will collect the customer’s wish. “The associations ask above all” that the law is well done from the outset “, not to open the way to various interpretations.