Sber received awards in the three nominations of the HR-award “Crystal Pyramid”. In the nomination “Technological decision of the year”, the first place has won the “Pulse” platform.
This is a unique product on the Russian market, not similar to classic banking services and familiar HR systems. Most tasks are solved in the “pulse”: the search for colleagues, vacation design, reference order, analytics about the state of the team, the execution of goals, integrated search and hiring specialists, the development of skills and competencies of employees, career management. The uniqueness of the platform is that AI is involved in almost all implemented processes, and recommendatory models help managers in making decisions. Soon the product will be available to external customers.
In the nomination “Transformation of the organization and corporate culture” Grand Prix received a project for the development of the Customer Center for employees. The client and its living needs are located in the center of the Ecosystem of Sberbank. With the use of the best global practices in Sberry, new approaches to customer centers were tested in the work of more than 10,000 employees. The result was the concept of “environmentally friendly sales”, which covers all aspects of the interaction of employees with clients, and is aimed at building more confidence and long-term relations with them. For its introduction in everyday work, a series of reference products and developing solutions was developed. Changing the culture of interaction with partners, clients and the team has already begun from office staff and personal managers of enterprises. Next year, the savage is planned to be wider implementation of this approach.
The winner in the nomination “The best leader in talent management” was Ksenia Martynova – Head of the Office of Digital Talents of Sberbank.
HR-platform of Sberbank took third place in the nomination “HR-decision of the year.” The uniqueness of this product is to combine more than 40 services, each of which consists of a separate workflow and client path. The main task of the HR platform is the elimination of redundant processes, service synchronization and ease of work.
“Sber successfully introduces innovations to improve the efficiency, convenience and performance of employees. At the same time, we try to build a caring and respectful interaction in the center of each process and product. The Sberbal team has already appreciated the HR platform” Pulse ” Dignity. And we are pleased that our achievements are marked by the professional community, “the senior vice president noted, the head of the HR Block of Sber, Natalya Dudina.